Services / AI Voice and Chat Agents AI Voice and Chat Agents / Custom development Better conversations. Bespoke voice and chat bots, engineered around your business. We design the conversations, connect your systems, and build the workflows your customers and team need.
Built around your business.
Phone & browser voice Website chat Purposeful human handoff From conversation to action
Make the exchange Start with what people need to ask. Connect the information and actions that help. Keep a clear path to your team.
Illustrative workflow concept 01 / Conversation design A conversation. Custom phone, browser voice, and website chat experiences for answering questions, qualifying enquiries, and supporting customer requests.
For example “Can you help me find the right service?”
Channels Phone, browser voice, and website chat.
Purpose Answer questions, qualify enquiries, and support customer requests.
Design Shape the conversation around the next step your business needs. Illustrative workflow concept 02 / Connected systems Useful answers. Integrate your knowledge, CRM, booking tools, and APIs. Define the actions each agent can take and engineer the workflow around your requirements.
For example “What information do we need to arrange a booking?”
Knowledge The business information the agent needs to answer usefully.
Connections Your CRM, booking tools, and APIs, scoped to your requirements.
Permissions Define which actions the agent can take before connecting the workflow. Illustrative workflow concept 03 / Human handoff Know when to answer. Test conversation quality, plan human handoff, and scope deployment, monitoring, and ongoing refinement with your team.
For example “This request needs someone from your team.”
Quality Test the conversation against the requests you expect.
Handoff Plan how a person picks up the conversation.
Refinement Scope deployment, monitoring, and ongoing improvements with your team. A clear brief. A useful agent. Shape the conversation The business purpose, connected tools, and human handoff give the build its direction.
01 What should the conversation help someone do? 02 Which knowledge and tools does it need? 03 When should your team take over? From brief to real use
Design. Connect. We shape the conversation and the systems behind it around your requirements, then scope what the agent needs for everyday use.
01 Define the conversation Start with the questions, enquiries, and customer requests you want to support. Choose the channels and a useful next step.
02 Connect the context Identify the knowledge, tools, and APIs the agent needs. Agree which actions it can take and where a person steps in.
03 Build and test Design the conversations and engineer the workflow. Test conversation quality and the human handoff before deployment.
04 Deploy and refine Agree the deployment, monitoring, and ongoing refinement scope with your team.
Explore our approach Before we begin
Good questions. Which channels can we build for? Custom phone, browser voice, and website chat. We define the channels around the conversations your customers and team need.
Can an agent connect to our existing tools? The service covers your knowledge, CRM, booking tools, and APIs. We scope the connections around your requirements and define the actions each agent can take.
How is human handoff handled? Human handoff is part of the conversation design and testing. We plan where a person should step in and engineer that handoff around your workflow.
What happens after the agent is built? Deployment, monitoring, and ongoing refinement are scoped with your team. We agree what is needed for real use as part of the project.
Start with one conversation What should your Bring us the questions, the workflow, and the people who need a better next step. We’ll help define your custom agent.
Illustrative planning concept 
